Origin, Mission and FAQs
Origin, Mission and FAQs

Origin, Mission and FAQs

How did Rapport start?

The platform was originally conceived of inside of a consulting firm called The SOAP Group.  SOAP (started in 2003) helped progressive companies manage, reduce and own their environmental impact.  They realized that they were spending (and billing) a ridiculous amount of time trying to get real data out of their customers. Most often, data was delivered in a series of spreadsheets.  Sometimes, it arrived by fax (remember those?). Worst case scenario – it was mailed in a shoebox full of utility bills (not a joke).

 Rapport was originally designed as an internal tool to manage data.  Eventually, some clients asked if they could use it internally too.  So, SOAP spun off Rapport as a tech company.

What’s Rapport Mission?

Simple: Democratize Sustainability.  We want sustainability to spread virally and organically from business to business.  Big companies have the team and bank accounts to buy big software.  But the 99% of businesses out there are small and mid-sized, and they need something affordable and practical.  So, we built Rapport with them in mind.  Rather than design the software for the big guys, we built it for their supply chains.

What’s the name mean?

As SOAP was helping big companies write big CSR and Sustainability Reports, they knew that a 45-page PDF was at best a glance in a rearview mirror.  And, while Reporting has value, what’s missing is a better relationship with the data inside that report – not the report itself.  We started saying: “The Report is Dead. Long Live Rapport.”

How much does Rapport cost?

Rapport is a cloud-based monthly subscription service and costs $99/month/building.  Think of it like QuickBooks for Sustainability.  Larger network-wide deployments (a supply chain, a municipality, a campus) enjoy volume discounts.

We also offer a program called Utility BellHop that automates the collection of utility bills accessible via on-line portals. Also a monthly service, Utility BellHop costs (on average) $3-6/month/bill.

 A business with 3 locations and 5 utility bills per location can have an on-going (real-time) environmental monitoring system for about $4k per year.  But beyond beautiful impact dashboards, we also send tailored best practices to help you save money by reducing your impact.  Rapport is not a passive report on your impact, but a proactive reduction tool.

 How do you collect data about emissions?

Utility BellHop automatically collects utility information via API or OCR from invoices emailed into our system.

We also, allow direct entry of over 50 environmental impacts ranging from multiple solid waste categories, to airline travel and even water usage.  Users can also create custom impacts allowing the tracking of any unique waste streams or other impacts.

Customers can open a free portal into their account for their suppliers to enter data into Rapport directly.  Suppliers who are also paying customers of Rapport have data automatically connected as part of the supply chain ecosystem.

Who verifies it?

Our carbon calculations follow EPA carbon accounting protocols.  Customers can have 3rd party verifiers review data at anytime.  We have decided to not also be a certification entity or framework, as their are many of those already that do an outstanding job (like B Corps).

 Rapport is a data company.  We provide data for those certifiers and frameworks.

Why should I track my baseline carbon emissions?

Rapport is designed with a cost-first value proposition, meaning we help our customers save money by reducing their environmental impact.

How much time will it take of my staff and employees?
Typically, users spend only a few hours per month in Rapport.  Time implementing new best practices depend on the best practice.

Can you also get data about my water footprint?

Yep.   Solid waste too.  And anything else, really.

What kinds of  companies track their carbon emissions? 

Rapport customers include manufacturers, financial institutions, beverage companies, service providers and municipalities.

What other companies provide this service and how do their costs compare to yours? 

The most frequent solution we bump into is Microsoft Excel.  Many of our customers have used Portfolio Manager in the past but have moved to Rapport for an easier to use solution with more meaningful data visualizations and tailored best practices.

There are plenty of six-figure solutions out there for big companies.

If you have any other questions, contact us at build {@} Thanks!


take a free test drive